Privacy Policy

Last Updated: 1st January, 2025

At Elysian Piece, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when interacting with our website, mobile applications, or services. By accessing or using our services, you agree to this Privacy Policy. Please review it carefully. If you disagree, please discontinue using our services.

1. Information We Collect

We collect various information to provide a seamless shopping experience, improve our services, and fulfill legal obligations. The types of information we collect include:

a. Personal Information You Provide

When you interact with us, you may provide:

  • Contact Details: Please provide your name, email address, phone number, and postal/billing address for communication and delivery purposes.
  • Payment Information: Payment details, such as credit/debit card numbers, billing addresses, and transaction data, are processed securely through third-party providers. We do not store full card details.
  • Account Information: If you create an account, we collect your username, password, and account preferences.
  • Order Information: Details about purchases, returns, or exchanges, including product preferences and shopping history.

b. Automatically Collected Information

When you use our website, we may automatically collect:

  • Device Data is information about your device, including its IP address, operating system, browser type, and hardware specifications.
  • Usage Data: Details about how you navigate and interact with our website, including pages viewed, time spent, and clicks.
  • Tracking Data: Cookies and similar technologies that track your preferences and provide tailored experiences.

c. Information from Third Parties

We may receive data from external sources, including:

  • Social media platforms (e.g., if you sign in via Facebook or Google).
  • Marketing partners or public databases.

2. How We Use Your Information

Your information is used to enhance our services and ensure your satisfaction. Specific uses include:

a. Order Processing and Fulfillment

  • Verify your identity and process payments securely.
  • Fulfill, ship, and deliver your orders.
  • Communicate about order status, returns, or refunds.

b. Customer Support

  • Respond to inquiries, resolve issues, and provide technical assistance.

c. Personalization

  • Customize your shopping experience based on your preferences and browsing history.
  • Provide recommendations tailored to your interests.

d. Marketing and Promotions

  • Send promotional emails, special offers, and newsletters.
  • Deliver targeted advertising based on your behavior (with your consent where required).
  • Meet legal, regulatory, or contractual requirements.
  • Detect and prevent fraud, unauthorized access, or illegal activities.

3. Sharing Your Information

We do not sell your personal information. However, we share it in specific scenarios to enhance your experience and comply with legal obligations:

a. With Service Providers

We collaborate with third parties for services such as:

  • Payment Processing: To handle secure transactions (e.g., PayPal, Stripe).
  • Shipping and Delivery: To ensure timely order fulfillment (e.g., DHL, UPS).
  • IT Services: To maintain our website and database infrastructure.

We may disclose information to:

  • Comply with legal processes, subpoenas, or government requests.
  • Protect our rights, property, or safety and that of others.

c. Business Transfers

Your data may be transferred to a new entity in the event of a merger, acquisition, or sale of assets. We will notify you of any significant changes.

4. Cookies and Tracking Technologies

We use cookies to provide a better user experience. Cookies are small files stored on your device to remember your preferences and activity.

a. Types of Cookies We Use

  • Essential Cookies: These are necessary for website functionality, enabling secure checkout.
  • Analytics Cookies: Help us understand user behavior and improve website performance.
  • Marketing Cookies: Allow us to deliver relevant ads and measure their effectiveness.

b. Your Choices

You can control cookies by adjusting your browser settings. While turning off cookies is possible, it may affect certain website functionalities.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. These include:

  • SSL encryption for sensitive transactions.
  • Secure storage of information with restricted access.
  • Regular vulnerability assessments and software updates.

While we strive to protect your data, online systems are only partially foolproof. You are encouraged to use strong passwords and safeguard your login credentials.

6. Your Rights

Depending on your location, you have specific rights regarding your data, including:

a. Right to Access

Request access to the personal information we hold about you.

b. Right to Rectification

Update accurate or complete information.

c. Right to Erasure

Request the deletion of your data under certain conditions.

d. Right to Restrict Processing

Limit how we use your data in specific scenarios.

e. Right to Data Portability

Receive a copy of your data in a portable format.

f. Right to Opt-Out

Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at [email protected].

Our website may include links to third-party websites. These external sites operate independently; we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

8. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us to have it deleted.

9. International Data Transfers

If you access our website outside the United States, your information may be transferred and stored in a different jurisdiction. We ensure these transfers comply with applicable privacy laws.

10. Updates to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. Substantial updates will be communicated via website notifications or emails.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Thank you for trusting us with your personal information. Your privacy is important to us, and we are committed to maintaining transparency in our practices.